1. Introduction

Ncongo Technologies (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect personal information when you visit our website, contact us, use our IT services or conduct business with us.

We aim to handle personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

• Personal identification information: Name, surname, job title and company name.
• Contact information: Email address, telephone number, business address and other contact details.
• Business information: Company details, quotation requests, purchase orders, contracts and billing information.
• Technical information: IP address, browser type, device information, website usage data and server logs, where collected.
• IT support information: Information provided when requesting technical support, troubleshooting, cloud services, cybersecurity services or network support.
• Communication records: Emails, enquiries, feedback and other correspondence with our company.

We aim to collect only the information reasonably necessary for the relevant business purpose.

3. How We Collect Personal Information

We may collect personal information when you:

• Visit or interact with our website.
• Complete a contact form or request a quotation.
• Contact us by telephone, email or other communication channels.
• Purchase or use our IT services.
• Enter into a business agreement with us.
• Apply for employment or submit a supplier enquiry.
• Interact with our authorised service providers in connection with our services.

We may also receive information from business partners or other lawful sources where permitted by applicable law.

4. How We Use Your Personal Information

Ncongo Technologies may use your information to:

• Respond to enquiries and provide quotations.
• Deliver IT support, cloud computing, networking and cybersecurity services.
• Manage customer accounts, contracts, invoicing and payments.
• Provide technical support and resolve service issues.
• Maintain the security and reliability of our systems.
• Communicate service updates, maintenance notices and relevant business information.
• Improve our website, services and customer experience.
• Meet legal, regulatory and contractual obligations.
• Protect our company, clients and systems against fraud, misuse and security threats.

We will process personal information only where we have a lawful basis to do so and for purposes that are compatible with the reasons for which it was collected.

5. Protection of Personal Information (POPIA)

We are committed to applying appropriate measures to protect personal information in accordance with POPIA.

These measures may include:

• Access controls and user authentication.
• Password protection and multi-factor authentication where appropriate.
• Encryption and secure data transmission where appropriate.
• Network security, monitoring and security updates.
• Staff confidentiality obligations and access restrictions.
• Secure storage, backups and disposal procedures.
• Procedures for responding to suspected data breaches.

Although we take reasonable steps to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Sharing of Personal Information

We do not sell personal information to third parties.

We may share personal information where necessary with:

• Service providers: Hosting companies, cloud platforms, IT support providers and other suppliers that help us operate our business.
• Business partners: Where sharing is necessary to deliver a requested service or fulfil a contract.
• Professional advisers: Legal, accounting, auditing and other professional advisers where appropriate.
• Public authorities: Regulators, law enforcement agencies or courts where required or authorised by law.
• Other parties: Where you have authorised the disclosure or where another lawful justification applies.

Where required, we take reasonable steps to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality and security obligations.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website traffic or improve user experience.

Where applicable, you may manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

If analytics, advertising or other tracking tools are implemented, this policy should be updated to identify the relevant tools and explain how they operate.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal or contractual requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal retention obligations and legitimate business requirements.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request confirmation of whether we hold your personal information.
• Request access to personal information we hold about you.
• Request correction of inaccurate, incomplete or outdated information.
• Request deletion or destruction of information where legally permitted.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Object to direct marketing communications where applicable.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request, and certain legal exceptions may apply.

10. Direct Marketing

We may send you service-related communications where necessary for our business relationship.

We will handle promotional communications in accordance with applicable data protection and electronic communications laws. Where consent or another legal requirement applies, we will obtain the necessary permission before sending marketing communications.

You may request to stop receiving promotional communications by using the unsubscribe option where available or contacting us directly.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. These third parties operate independently and may have their own privacy policies and security practices.

Ncongo Technologies is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before submitting personal information.

12. Cross-Border Transfers

Some of our service providers, cloud platforms or technology partners may store or process information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer complies with applicable legal requirements, including the relevant provisions of POPIA.

13. Children's Personal Information

Our services are primarily intended for businesses and adults. We do not knowingly collect children's personal information unless it is necessary for a lawful purpose and the applicable legal requirements have been met.

14. Data Breaches and Security Incidents

If a security compromise affects personal information under our responsibility, we will assess and respond to the incident and notify affected parties and the Information Regulator where required by POPIA.

We will take reasonable steps to investigate incidents, contain risks and prevent recurrence.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services or legal obligations.

The latest version will be published on our website with an updated effective date. We encourage visitors and clients to review this page periodically.

16. Contact Us

For privacy-related enquiries, requests to access or correct personal information, or concerns about how your information is handled, please contact Ncongo Technologies.

Company: Ncongo Technologies
Website: https://www.ncongotech.co.za/
Email: info@ncongotech.co.za
Information Officer: Sibusiso Ncongwane

17. Information Regulator of South Africa

If you believe that your personal information has been processed unlawfully or that your privacy rights have been infringed, you may contact the Information Regulator of South Africa.

Website: https://inforegulator.org.za/

You may also consult the official Protection of Personal Information Act (POPIA) for further information about your rights and the legal framework.

Ncongo Technologies
Empowering innovation, Connecting tomorrow.